1. Trial and evaluation
Where a free trial or demonstration is offered, you should evaluate the service before purchasing. Trial availability, duration and feature limits may vary.
2. Subscription cancellation
You may request cancellation at any time. Cancellation stops future renewal but does not normally produce a refund for the current billing period. Access continues until the paid period ends unless the account is terminated for breach or a different written arrangement applies.
3. Refund eligibility
If you purchased a new subscription directly from us and the service is materially unusable because of a verified platform defect that we cannot resolve within a reasonable time, contact us within seven calendar days of the initial payment. After review, we may provide a full or proportionate refund. Duplicate payments and confirmed billing errors will be refunded after verification.
4. Non-refundable items
Setup, onboarding, migration, custom development, domain, messaging, email, payment-gateway, advertising, API usage and other third-party or consumed services are non-refundable once delivered or incurred. Subscription fees are not refundable for change of mind, lack of usage, failure to cancel renewal, unsupported devices or internet problems, policy violations, or features clearly excluded from the purchased plan.
5. Annual subscriptions
Annual plans may include discounted pricing. Unless required by law or approved under the verified-defect or billing-error provisions above, unused months are not refundable after the eligibility period.
6. How to request a refund
Email support@growwithtejas.com with your agency name, registered email, invoice or payment reference, payment date and reason. Do not send card, bank password or OTP information. We may request reasonable evidence to investigate.
7. Processing
Approved refunds are returned through the original payment method where practical. Bank, gateway and settlement timelines are outside our control and may take additional business days. Taxes and invoices will be adjusted as legally required.
8. Travel bookings are excluded
Qovi Travel is software used by independent travel agencies. Cancellation or refund of a tour, hotel, vehicle, ticket or other travel service is governed by the selling agency’s and supplier’s policies. Please contact that agency directly.
Contact us
For questions, requests or complaints concerning this policy, email support@growwithtejas.com. Qovi Travel is a product operated by Grow With Tejas, India.